Goodwill Industries International is actually a collection of independent Goodwills, each of which is its own non-profit social enterprise.
Goodwill embraces operational practices that balance its goals. But Goodwill does also weigh some opportunities for employees against its commitment to self-sustaining stores. So any time you can get some stability, and get some vision in to the future, you are able to do things a lot more effectively. Jennie, super interesting write up. Given goodwill is clearly operating like a business, I wonder if the company also thinks about brand building and marketing.
Moreover, outside of positioning its retail thrift outlets, I would be interested to know how the company thinks about branding and marketing the non-profit work that it does.
As I read this, I kept thinking to myself — what exactly does Goodwill do?!?! Some of the Goodwills have thought of really creative ways to tackle the branding challenge including the boutique branding.
Really great write-up Jennie — fascinating insight into a familiar brand that nonetheless operates a bit under the radar. How does Goodwill think about competition for donations vs other donated goods retailers Savers, Value Village? If so, how? Great question. My best guess on your second point is that there are partnerships that are being organized by the local Goodwills. I read some examples of specific branches across the country doing interesting things with partners e.
Thank you for the article and for providing insight into how Goodwill actually creates value! I love their business model and the social impact that the organization strives to create. Feedback practices have been shown to support better Diversity, Equity, and Inclusion outcomes, an essential area of assessment that we intend to further expand and develop in the future. Feedback Labs has documented several studies which indicate that beyond achieving organizational goals, nonprofits that are attentive and responsive to concerns and ideas raised by beneficiaries establish stronger relationships with the people they serve, promote greater equity, and empower constituents in ways that can help to ensure better long-term outcomes.
You can find resources to help nonprofits improve their feedback practices here. The Giving Basket had an issue with your donation. Please try again. If the problem persists contact us and include your Cart ID: Unknown. Less Goodwill Industries International Inc. Contact Information www. This score represents Form data from , the latest year published by the IRS. Program Expense Program Expense.
Program Expense Ratio Liabilities to Assets Ratio Website Listed Lower effect on score. Conflict of Interest Policy Listed Lower effect on score. Board Meeting Minutes Documented Lower effect on score. Document Retention and Destruction Listed Lower effect on score. Whistleblower Policy Listed Lower effect on score. Additional Information. Total Revenue and Expenses. Program Expense Growth. Liabilities to Assets.
Program Expense. Program Expense Ratio Administrative Expenses Fundraising Expenses 0. Liabilities to Assets Ratio Working Capital Ratio 0. Program Expense Growth Governance Charity Navigator looks to confirm on the Form that the organization has these governance practices in place. More The presence of an independent governing body is strongly recommended by many industry professionals to allow for full deliberation and diversity of thinking on governance and other organizational matters.
Our analysts check the Form to determine if the independent Board members are a voting majority and also at least five in number. Less No Material Diversion of Assets More A diversion of assets — any unauthorized conversion or use of the organization's assets other than for the organization's authorized purposes, including but not limited to embezzlement or theft — can seriously call into question a charity's financial integrity.
This metric will be assigned to one of the following categories: Full Credit: There has been no diversion of assets within the last two years. Partial Credit: There has been a diversion of assets within the last two years and the charity has used Schedule O on the Form to explain: the nature of the diversion, the amount of money or property involved and the corrective action taken to address the matter. In this situation, we deduct 7 points from the charity's Accountability and Transparency score.
No Credit: There has been a diversion of assets within the last two years and the charity's explanation on Schedule O is either non-existent or not sufficient. In this case, we deduct 15 points from the charity's Accountability and Transparency score. More Audited financial statements provide important information about financial accountability and accuracy.
Partial Credit: The charity's audited financials were prepared by an independent accountant, but it did not have an audit oversight committee. In this case, we deduct 7 points from the charity's Accountability and Transparency score. No Credit: The charity did not have its audited financials prepared by an independent accountant. More Making loans to related parties such as key officers, staff, or Board members, is not standard practice in the sector as it may divert the charity's funds away from its charitable mission and can lead to real and perceived conflict-of-interest problems.
This practice is discouraged by sector trade groups which point to the Sarbanes-Oxley Act when they call for charities to refrain from making loans to directors and executives. And the IRS is concerned enough with the practice that it requires charities to disclose on their Form any loans to or from current and former officers, directors, trustees, key employees, and other "disqualified persons.
Furthermore, it is problematic because it is an indicator that the organization is not financially secure. Less Documents Board Meeting Minutes More An official record of the events that take place during a board meeting ensures that a contemporaneous document exists for future reference. Charities are not required to make their Board meeting minutes available to the public.
As such, we are not able to review and critique their minutes. For this performance metric, we are checking to see if the charity reports on its Form that it does keep those minutes.
In the future, we will also track and rate whether or not a charity keeps minutes for its committee meetings. Less Distributes to Board Before Filing More Providing copies of the Form to the governing body in advance of filing is considered a best practice, as it allows for thorough review by the individuals charged with overseeing the organization.
The Form asks the charity to disclose whether or not it has followed this best practice. If the charity has not distributed its Form to the board before filing, then we deduct 4 points from its Accountability and Transparency score.
Less Compensates Board More The IRS requires that any compensation paid to members of the charity's governing body be listed on the Form Furthermore, all members of the governing body need to be listed whether or not they are compensated. It is not unusual for some members of the board to have compensation listed. The executive director of the organization frequently has a seat on the board, for instance, and is compensated for being a full time staff member. However, it is rare for a charity to compensate individuals only for serving on its Board of Directors.
Although this sort of board compensation is not illegal, it is not considered a best practice. Policies Charity Navigator looks to confirm on the Form , or for some metrics on the charity's website, that the organization has these policies in place. More Such a policy protects the organization, and by extension those it serves, when it is considering entering into a transaction that may benefit the private interest of an officer or director of the organization. Charities are not required to share their conflict of interest policies with the public.
Although we can not evaluate the substance of its policy, we can tell you if the charity has one in place based on the information it reports on its Form If the charity does not have a Conflict of Interest policy, then we deduct 4 points from its Accountability and Transparency score.
Less Whistleblower United States. Type keyword s to search. Today's Top Stories. Makeover Takeover: Colonial Comeback. Treat Your Family to Homemade Cupcakes. A worker at Goodwill Industries in Students role play during a training program for financial industry careers at Goodwill in Aurora, Colorado.
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