Need help? Order online today Get help with any Tech at Home with Telstra Platinum Don't forget to tag answers as Accepted Solutions and give a Like to the member s who helped you out. All moderation actions are supported by the CrowdSupport Community Guidelines. I am also having this problem with my s3.
After doing some research on the net i have found the problem and how to fix it. But guess what? Forget pulling the battery or doing factory resets, they won't work. And as far as giving your phone phone to telstra to 'repair', forget that as well because they are doing nothing and then giving your phone back saying there is nothing wrong or that they have repaired it, which is just a factory reset and this will not fix it. The problem is in the firmware that telstra is currently using. When the update firmware 4.
This created a write problem which freezes and reboots the phones. Samsung has updated this firmware and things are now good. Unless your with telstra, like me.
We are stuck with a firmware update that causes this problem. It is telstra who is the problem because they are not quick enough to release these updates that samsung announces. I dont have high hopes the phone is fixed. It sounds like steps they might take if they cant pin point the problem. But I'll see how it goes when I get it back. Historically, after doing a factory reset the phone would lock up within minutes of signing in to my Google or Samsung account. If you have any further trouble please don't hesitate to let us know and I can follow this up personally for you.
Wife has S3 and it has been freexing randomly and the Telstra shop "Had not seen that before". There is a line I have not hear before. Then said the phone must have been dropped to cause the issue.
As a result my wife has purchased an S4. It is a shame the update is so slow coming as running a small business waiting for the problem to be fixed was not an option. I don't blame Telstra for the fault but some recognition for an obvious fault would be nice. Its been some time since I originally posted this problem and its also been a while since I got my phone back from the repair shop. As soon as I got the phone back I sat on the bench outside the telstra store, installed my sim card, and memory card, and proceeded to try to get the phone to freeze.
I ran all the apps that had caused it to freeze in the past. I added all my accounts back onto the phone - Google, Samsung, Exchange, Facebook, Twitter, DropBox, etc because adding any of those accounts would have caused the phone to freeze before the repairs.
No issues this time. I tried stress testing the phone by shooting long videos then saving them to memory card. I used the rapid photo shoot feature to shoot like 30 pictures at once. I think i did that 20 times. The phone didnt even hiccup. And since I've had it back the issue has not returned. So I'd say my phone is fixed which is absolutely great because its no longer frustrating to use, its a joy to use!
Good to hear, evilsibling. I'm tossing up taking my phone to Telstra and losing it for two weeks, or to an independent shop for a foreign firmware update.
Either way worries me! I thought reading this thread might have given you some clues on how to get this particular problem resolved If you're on a plan with Telstra and your phone is still under warranty then Call Telstra support and explain the problem.
They'll probably book your phone in for repair which means you'll need to back up your phone to your computer and then take it to a Telstra store.
About a week later you should get a call about the problem. Or in my case, I sent the phone off and a couple of weeks later I got a call telling me its fixed under warranty and ready to picked up. Its not difficult, You might be without a phone for a couple of weeks or you can probably borrow one of Telstra's loaner phones. If your phone is under warranty maybe start by taking it to Telstra first. Once its out of warranty then you can play around with foreign firmwares.
You can probably borrow a loaner phone from Telstra while your phone is in for repairs. They are nothing fancy, just a basic feature phone. My partner and I change phones fairly frequently so I'm lucky enough to have a handful of spare smart phones I can use for a couple of weeks.
The only catch for me is the sim-card because all my other phones take a full sized sim. Sometimes Telstra can help with a sim adapter though. Okay try this if you havn't done it already: 1. From there, go to Settings by pressing the left hard key 3. Navigate to wifi and turn off power setting mode. This solved the problem for me. First, the owner should download the older firmware much in the same way someone would grab the new upgrade. It's also smart to back up any important files or apps that will be needed, as the downgrading process will wipe the device clean.
Users will then need to set up Odin v3. Once that is complete, plug the device into the computer. Once Odin finds the device, clicking start in the program will download the old firmware onto the phone.
Should someone need Samsung cell phone repair services because of a broken Galaxy S3, send it to iResQ, where expert technicians can fix all types of problems with these devices. Start my repair. Install Android 5. SlimLP Alpha 0. Comment: Please enter your comment! One UI 4. This website uses cookies to improve your experience. You can opt-out if you wish. Close Privacy Overview This website uses cookies to improve your experience while you navigate through the website.
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